For more information, please contact your subservicer:

Cenlar 877-237-2662
PHH 866-526-5627
LoanCare 800-274-6600
Flagstar 800-968-7700

Why did I receive a letter from Freddie Mac?

If you received a Notification of Assignment, Sale or Transfer of Your Mortgage Loan letter from Freddie Mac, it is because Freddie Mac purchased your mortgage loan from your lender, or the most recent owner of the loan. Federal law requires this notice to be sent when there is a change in the ownership of a mortgage loan. The letter identifies Pingora as the servicer of your loan because Pingora purchased the rights to service your loan on behalf of Freddie Mac. Although Pingora owns the servicing rights, it does not actually perform the day to day servicing activities with respect to any loans, but instead has hired subservicers such as Cenlar FSB or PHH Mortgage Corporation. If you were already sending payments to Cenlar or PHH, you will continue to to do so. If you have not yet made your first payment, please check your mail for a welcome letter (a Notice of Servicing Transfer) from your new sub-servicer with instructions as to where to send your payments. Please do not send payments to Pingora. SEE “Who is Pingora?” for more details.

Who is Pingora?

If you received a notice from Pingora Loan Servicing, LLC (“Pingora”), it is because Pingora purchased the mortgage servicing rights of your mortgage loan. “Servicing rights” are a contractual right to service a mortgage loan on behalf of an Investor who owns the loan. Though Pingora owns servicing rights, it does not actually perform the day to day servicing activities with respect to any loans, but instead has hired subservicers such as Cenlar FSB or PHH Mortgage Corporation to perform the day to day servicing of loans, including customer service and payment processing. While your day to day loan related matters are handled by the subservicer that Pingora has hired, federal law requires the servicing rights holder to provide the required privacy notice, rather than the day to day servicer. Therefore, as the owner of the servicing rights to your loan, Pingora is required by law to send you the annual privacy notice. Most other communications regarding your loan will come from the subservicer handling the servicing of your loan on behalf of Pingora.

Why am I receiving a Privacy notice?

The Gramm-Leach-Bliley Act (GLBA) requires that financial institutions like Pingora send annual privacy notices to their customers. These notices describe whether and how the financial institution shares consumers’ nonpublic personal information. If the institution does share this information with an unaffiliated third party, other than pursuant to certain permitted uses provided for in the GLBA, it typically must notify consumers of their right to opt-out of the sharing and inform them of how to do so. The privacy notice you received provides information related to Pingora’s information sharing program.